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SERVICES
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Email Marketing
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Website Creation

Overview:

We specialize in creating high-converting websites tailored to your business’s specific needs, from landing pages to comprehensive multi-page sites. Our approach ensures your website is visually engaging, easy to navigate, mobile-optimized, and SEO-friendly, helping you make a lasting impression online.

What We Deliver:

- Custom Design:
  We create unique designs that are fully aligned with your brand’s personality and business goals. Every website is tailored to ensure maximum user engagement and a seamless user experience.
- Mobile-Optimized & Fast-Loading:
  All websites are responsive, ensuring they look great and perform well on any device. With optimized speed, we guarantee your users have a smooth, fast experience no matter where they visit from.
- SEO-Friendly Structure:
  From the layout to the content, we optimize everything for search engines to help boost your site’s visibility and ranking, driving more traffic and conversions.
- Engaging Content Integration:
  Whether it’s a landing page for lead generation or a more extensive site with multiple sections, we focus on engaging copy that resonates with your audience. Every piece of content is strategically crafted to encourage action and drive results.
- Clear, Persuasive CTAs (Call to Actions):
  We make sure your website leads visitors to take the next step—whether it’s signing up, making a purchase, or contacting you.
- Easy-to-Use CMS:
  We integrate an intuitive content management system (CMS), so you can easily update, add, or change content on your website without needing technical expertise.
- CRM & Analytics Integration:
  We offer integration with customer relationship management tools (CRM) and analytics platforms to track visitors, measure performance, and enhance your website’s effectiveness.

Our Process:

1. Discovery & Strategy:
We start by understanding your business, target audience, and specific website goals. From there, we’ll strategize the website’s layout, functionality, and messaging.

2. Design & Development:
We create a custom design, ensuring it aligns with your branding and appeals to your target audience. Whether it’s a landing page or a full-fledged website, we’ll develop the site to be responsive and SEO-optimized.

3. Content Integration & Optimization:
We integrate compelling content that speaks to your audience, ensuring it’s optimized for both user experience and search engines.

4. Testing & Launch:
We thoroughly test your website across multiple browsers and devices to ensure it works seamlessly. After testing, we handle the launch and ensure everything is running smoothly.

Perfect For:

- Landing Pages: Ideal for product promotions, event registrations, or lead generation. We build single-page, action-driven websites designed to convert.
  - Delivery Time: 1-2 weeks
  - Format: Shopify, WordPress
- Standard Websites (Up to 5 Pages): Perfect for businesses looking to showcase services or portfolios. A simple, clean, professional website with up to five pages, including contact forms, galleries, and more.
  - Delivery Time: 3-4 weeks
  - Format: Shopify, WordPress
- Multi-Page Websites: For more complex needs, we design and develop websites with multiple sections, including blogs, portfolios, service listings, and more. Perfect for businesses that need an in-depth online presence.
  - Delivery Time: Up to 8 weeks
  - Format: Shopify, WordPress
- E-Commerce: Build a fully integrated e-commerce website to start selling your products online, complete with secure payment gateways, inventory management, and order tracking.
  - Delivery Time: Up to 10 weeks
  - Format: Shopify, WordPress

Communication & Support

- Dedicated Account Manager – Personalized assistance throughout the process
- Available Monday-Friday, 9 AM – 5 PM CET
- 48-hour response time for all inquiries

Why Choose Us?

- Quick Turnaround: We deliver high-quality websites on time, with a quick and efficient process.
- Professional, Creative Team: Our team is skilled in design, development, content creation, and optimization to give you a website that not only looks great but also performs well.
- Affordable & Scalable: Whether you’re a startup or an established business, we offer flexible pricing and scalable solutions to grow with you.

Quality Assurance:

Before your website goes live, we rigorously test every feature to ensure it’s working as expected. From user interface to performance, we make sure everything is fully optimized. Our goal is to deliver a flawless website that exceeds your expectations.

Email Design

Overview

Our Email Design service delivers high-impact, visually compelling emails that engage your audience and drive conversions. Whether we integrate with your Email Service Provider (ESP) or provide the building blocks in a ZIP file, our focus is on creating emails that align perfectly with your brand identity and business goals.

What We Deliver:

- Custom-designed emails tailored to your brand’s voice and objectives
- Conversion-focused copywriting that encourages action
- ESP Integration (if access is provided) for seamless email management and automation, or a ZIP file with building blocks if ESP access isn’t available
- Mobile-friendly designs optimized for all devices and email clients
- Comprehensive testing to ensure consistent performance
- Compatibility with all major ESPs, including:
  - Klaviyo
  - Mailchimp
  - Shopify Email
  - ActiveCampaign
  - Other leading email platforms

Why Choose Image-Based Email Designs?

- Ensures consistent branding across all email clients and devices
- Utilizes unique, high-quality visuals that stand out in crowded inboxes
- Eliminates common HTML and formatting issues found in coded emails
- Delivers a polished, professional appearance in every inbox
- Simplifies testing to optimize engagement and conversion rates

Our Process:

1. Onboarding (15-30 minutes)

- Brief questionnaire to gather branding details and campaign goals
- ESP Integration (if access is provided) for seamless email management setup

2. Topic Ideation & Approval (1-2 Business Days)

- Curated list of email topics aligned with your marketing strategy
- Easy review and selection process to finalize content direction
- Customization of email frequency based on campaign needs

3. Email Design & Content Creation (10 Business Days after Topic Approval)

- Professionally designed emails with copy crafted to convert
- Review and feedback to refine the final look and messaging

4. Revision Process

- Initial month: Up to two revision rounds per email
- Ongoing months: One revision round per email
- Quick turnaround (2-4 business days per revision)

5. Implementation & Testing

- ESP Integration (if access is provided) for scheduling and automation setup
- Comprehensive testing for mobile and desktop compatibility
- Final approval before deployment to ensure effectiveness and accuracy

Types of Emails We Create:

- Promotional campaigns to boost engagement and sales
- Newsletters designed to nurture and inform your audience
- Automated sequences for customer onboarding and retention
- Special event or product launch announcements
- Custom-designed emails tailored to your business needs

Communication & Support:

- Dedicated account manager for seamless coordination
- Business hours: Monday to Friday, 9 AM – 5 PM CET
- Response time within 48 hours for all inquiries

What You Can Expect:

- Data-driven topic suggestions for highly effective email campaigns
- End-to-end design and implementation with minimal effort required from your side
- Flexible email planning that aligns with your ongoing marketing efforts
- Thorough testing to ensure compatibility across platforms
- Fully customized, high-quality emails designed to maximize engagement

Quality Assurance:

- Extensive cross-platform testing for reliable performance
- Mobile optimization for seamless viewing on any device
- Link verification to prevent broken CTAs or incorrect redirects
- Image compression for fast-loading emails without quality loss
- Accessibility checks to meet industry standards
- Load time optimization for improved inbox placement

Logo Design

Overview

Your logo is more than just a symbol—it’s the foundation of your brand. At Ignite, we design logos that are unique, impactful, and built to last. Whether you need a fresh identity or a refined look, we deliver high-quality, strategic designs tailored to your brand.

What We Deliver:

- Custom logo concepts tailored to your brand identity
- High-resolution, scalable vector files (AI/EPS/PSD, and PNG, JPG, SVG)
- A set of logo variations (color, black & white)
- Thoughtfully curated color palette suggestions

Our Process

1. Initial Setup

- Quick questionnaire to understand your brand’s vision (15-30 minutes)

2. Concept Development (10-15 business days)

- We design initial logo concepts based on your brand identity
- You review and provide feedback (5-10 minutes per round)

3. Revision Process

- Free revisions to perfect your logo

4. Finalization & Delivery

- Once approved, your logo files are delivered in all necessary formats
- Branding guide (if included) ensures consistent usage across platforms

Communication & Support

- Available Monday-Friday, 9 AM – 5 PM CET
- Responses within 48 hours
- Dedicated account manager for a seamless experience

What You Can Expect

- A logo that reflects your brand’s uniqueness and professionalism
- A smooth, hassle-free process from concept to final files
- A visually striking, versatile design ready for any platform

Quality Assurance

- Designed for scalability and long-term brand recognition
- Professionally crafted with a strategic approach
- Delivered in all essential formats for web and print use

Print Design

Overview

Make an impression with professionally designed print materials that capture your brand’s essence. From catchy flyers to elegant brochures, our designs are crafted to engage, inform, and leave a memorable impact.

What We Deliver

- Custom designs tailored to your brand identity
- Print-ready files in high resolution for flawless printing
- Consistent branding across all print materials
- Compelling copywriting to enhance your message
- High-quality graphics for a polished, professional look

Print Design Services

- Flyer Design – Perfect for promotions, events, and announcements
  - Standard Size: A5: 5.8″ x 8.3″ (148 mm x 210 mm)
  - File Formats: PDF, JPEG, PNG
  - Resolution: 300 DPI
- Poster Design – Bold visuals to grab attention instantly
  - Standard Size: A3: 11.7″ x 16.5″ (297 mm x 420 mm)
  - File Formats: PDF, JPEG, PNG
  - Resolution: 300 DPI
- Postcards & Invitations – Thoughtfully crafted designs for special occasions
  - Standard Size: A6: 4.1″ x 5.8″ (105 mm x 148 mm)
  - File Formats: PDF, JPEG, PNG
  - Resolution: 300 DPI
- Brochures – Informative and engaging layouts to showcase your brand
  - Standard Size: Letter Size Landscape 3-Fold: 11″ x 8.5″ (279 mm x 216 mm). After folding, the brochure will be divided into three equal panels: 3.67″ x 8.5″ per panel (93.5 mm x 216 mm)
  - File Formats: PDF, JPEG, PNG
  - Resolution: 300 DPI

Our Process

1. Initial Setup

- Quick questionnaire to understand your needs (15-30 minutes)

2. Concept Development (10-15 business days)

- We create initial design concepts based on your brand’s style and objectives
- You review and provide feedback (5-10 minutes per round)

3. Revision Process

- Free revisions to refine the design

4. Finalization & Delivery

- Once approved, print-ready files are delivered in all necessary formats
- Clear guidelines to ensure optimal print results

Communication & Support

- Available Monday-Friday, 9 AM – 5 PM CET
- Responses within 48 hours
- Dedicated account manager for a seamless experience

What You Can Expect

- High-quality print designs that reflect your brand’s identity
- A smooth, stress-free process from concept to final files
- Visually striking materials ready for any print format

Quality Assurance

- Professionally designed for maximum impact
- Optimized for high-resolution printing
- Aligned with your brand’s guidelines for consistency

Brand Identity Package

Overview

Your brand is much more than a logo—it’s the essence of your business and a reflection of who you are. We specialize in crafting unique, cohesive branding solutions that help establish trust, increase recognition, and make your brand stand out in a competitive market. Our goal is to ensure that your brand identity resonates with your audience and strengthens your position across all touchpoints.

What We Deliver:

- Custom Logo Design: Tailored to capture your brand’s unique identity and vision
- High-Quality Logo Files: Provided in various formats for both digital and print use (AI/EPS/PSD, and PNG, JPG, SVG)
- Strategic Color Palette: A carefully curated set of colors that complement your brand personality
- Typography Selection: Fonts that align with your brand’s voice for a unified appearance
- Comprehensive Brand Guidelines: To ensure consistent brand implementation across platforms (PDF)
- Print-Ready Files: All necessary assets provided for seamless use across print materials

Branding Packages:

Brand Identity Package: Includes logo, brand colors, fonts, and brand guidelines
Full Branding Suite:
- Everything in the Brand Identity Package
- Business Card Design
  - Size: 3.3″ x 2.1″ (85 mm x 55 mm)
  - File Formats: PDF, JPEG, PNG
  - Resolution: 300 DPI
- Memo Templates
  - Size: A4 – 8.3″ x 11.7″ (210 mm x 297 mm)
  - File Formats: PDF, DOCX/Google Doc
  - Resolution: 300 DPI
- Letterhead Design
  - Size: A4 – 8.3″ x 11.7″ (210 mm x 297 mm)
  - File Formats: PDF, DOCX/Google Doc
  - Resolution: 300 DPI
- Email Signature Design
  - Size: Width: 600 px; Height: between 100 px and 200 px (depends on design)
  - File Formats: PDF, DOCX/Google Doc
  - Resolution: 300 DPI
Corporate Branding Package:
- Full Branding Suite
- PowerPoint/Keynote/Canva presentation
  - Size: 16:9 Ratio
  - File Formats: PPTX/KEY/Google Slides/Canva link
  - Resolution: 72 DPI/300 DPI
- 6 custom-designed social media templates
  - Size: 4:5 or 1:1 aspect ratio
  - File Formats: PSD/AI/Canva link, PNG, JPEG
  - Resolution: 72 DPI

Our Process:

Initial Setup (15-30 min):

- A quick questionnaire to understand your brand vision, values, and goals

Concept Development (15-20 business days):

- We create initial branding concepts, including your logo design, color palette, and typography
- You review the designs and provide feedback (5-10 minutes per round)

Revision Process:

- First Month: Up to 3 rounds of revisions to refine and perfect your brand identity
- Ongoing: 1 round of revisions per month to keep your branding fresh and relevant

Finalization & Delivery:

- Once your brand assets are approved, we deliver all files in the appropriate formats, ready for use
- Brand assets are optimized for both print and digital applications

Communication & Support:

- Available Monday to Friday, 9 AM – 5 PM CET
- 48-hour response time for all inquiries
- Dedicated account manager for personalized, smooth collaboration throughout the process

What You Can Expect:

- A strong, cohesive brand identity that captures the essence of your business
- A smooth, straightforward process from initial concept to final branding assets
- Consistent branding across all digital and print platforms for maximum impact

Quality Assurance:

- Professionally designed brand assets that build long-term recognition
- Optimized for a variety of uses, including print, web, and social media
- Delivered with clear, easy-to-follow guidelines to ensure consistent and accurate brand implementation

Corporate Promotional Video

Overview

Make a lasting impact with high-quality corporate promotional videos designed to showcase your brand, product, or services. Whether you need a sleek brand introduction, a compelling company story, or an engaging promotional piece, we craft visually stunning and strategically designed videos that captivate your audience.

What We Deliver:

- Professional Video Editing – Smooth transitions, high-quality visuals, and dynamic motion graphics
- Tailored Branding – Custom overlays, logo animations, and on-brand color grading
- Engaging Storytelling – A clear, structured narrative to communicate your key message effectively
- Premium Sound Design – High-quality background music and optional voiceovers for a polished finish
- Format – MP4, Designed for websites, social media, presentations, and ads
- Size: 16:9

Service Packages:

- Standard – Up to 30 seconds of polished promotional content
- Plus – Up to 60 seconds for a more in-depth brand story
- Premium – Up to 90 seconds for a comprehensive, high-impact video

Our Process:

1. Initial Setup (15-30 min):

- Quick consultation to understand your vision, goals, and brand identity
- Submission of raw footage, logos, brand assets, and any key messaging points

2. Video Editing & Production (7-14 Business Days):

- Professional video editing, including cutting, sequencing, and enhancing footage
- Custom animations, graphics, and transitions to add polish
- Background music selection and optional voiceover integration
- First draft delivered for review and feedback

3. Revisions & Finalization:

- First Month: Up to 2 rounds of revisions to refine details
- Ongoing Months: 1 round of revision for fresh updates
- Quick turnaround (2-4 business days per revision)

4. Final Delivery & Optimization:

- High-quality export in MP4
- 16:9 aspect ratio

Communication & Support:

Dedicated Account Manager – Personalized assistance throughout the process
Available Monday-Friday, 9 AM – 5 PM CET
48-hour response time for all inquiries

What to Expect:

A visually engaging, professionally edited promotional video tailored to your brand
Clear messaging that connects with your audience and drives action
Optimized delivery format for seamless use across different channels
Ongoing support to ensure your video aligns with your marketing strategy

Quality Assurance:

High-resolution video output for crisp, professional visuals
Brand-aligned graphics and animations for consistency
Engaging sound design with balanced audio levels
Final quality check to ensure seamless playback across all platforms

Edit Raw Materials

Overview

Transform your raw footage into polished, engaging videos that captivate your audience. Whether it’s a quick highlight reel or a more in-depth edit, our service ensures high-quality production tailored to your needs. From trimming and refining to adding seamless transitions, sound design, and color correction, we bring your vision to life with precision and creativity.

What We Deliver:

- Professional Editing: Smooth transitions, precise cuts, and enhanced visuals.
- High-Quality Sound: Background music, sound effects, and noise reduction for a crisp final product.
- Color Correction & Grading: Adjustments to enhance the aesthetic appeal and consistency of your footage.
- Optimized for All Platforms: Whether for social media, presentations, or promotional use, your video will be formatted for the best viewing experience.
- Text Overlays & Graphics: Engaging on-screen text and motion graphics to add clarity and impact.
- Export Format: MP4
- Size: 16:9/9:16

Service Packages:

- Standard
  - Up to 1 Minute of Raw Footage
  - Basic editing, trimming, and color correction
  - Standard transitions and simple text overlays
  - Export in MP4 format
- Plus
  - Up to 2 Minutes of Raw Footage
  - Enhanced editing with advanced transitions
  - Background music and noise reductio
  - Color grading for a professional finish
  - On-screen text and simple motion graphics
- Premium
  - Up to 3 Minutes of Raw Footage
  - Full professional edit with dynamic effects
  - Advanced sound design and audio mixing
  - Custom motion graphics and animated elements
  - MP4 export format

Our Process:

1. Initial Setup (15-30 min):

- Quick onboarding questionnaire to gather your vision and preferences.
- Upload your raw footage via our secure platform.

2. Editing & First Draft (10-15 Business Days):

- Our team works on your footage, applying professional edits.
- First draft delivered for review and feedback.

3. Revisions & Final Delivery:

- First Month: Up to 2 rounds of revisions to refine your video.
- Ongoing Months: 1 revision round per video for continuous improvement.
- Quick turnaround for revisions (2-4 business days).Final video delivered in high-quality format, ready for use.

Communication & Support:

- Dedicated Account Manager: Your direct point of contact throughout the process.
- Available Monday – Friday, 9 AM – 5 PM CET
- 48-Hour Response Time: Prompt replies to all inquiries.
- Technical Support: Assistance with file uploads, format selection, and troubleshooting.

Quality Assurance:

- Cross-Platform Testing: Ensuring compatibility across devices.
- Seamless Transitions & Effects: Professional polish for an engaging experience.
- Audio-Visual Synchronization: Perfect alignment of sound and visuals.
- File Optimization: Efficient compression without loss of quality.

Short-Form Videos:

Overview

Captivate your audience with high-energy, platform-optimized short-form videos (9:16 aspect ratio, up to 60 seconds) for TikTok, Instagram Reels, and YouTube Shorts. We take your raw footage or premium stock clips and transform them into engaging, on-brand videos with catchy captions, trending hashtags, and compelling music.

What We Deliver:

- Professional video editing and polished production
- Optimized content for TikTok, Instagram Reels, and YouTube Shorts (9:16 aspect ratio, up to 60 seconds)
- Engaging captions, designed to spark interaction
- Trending hashtags to amplify reach
- Carefully selected background music to match the vibe
- A content calendar for smooth review and approval
- Scheduled posts for seamless distribution (optional)

Boost Your Reach with Add-Ons:

- Additional social channels (+$20/month each):
  - TikTok
  - Instagram Reels
  - YouTube Shorts

Our Process:

1. Initial Setup:

- Onboarding questionnaire (15-30 minutes)
- Connect your social media accounts (2-3 minutes per platform)

2. First Content Delivery (within 10 business days):

- Review your video content (5-10 minutes)
- Provide revision feedback (5-10 minutes per round)

3. Revision Process:

- First month: Up to 3 rounds of revisions to perfect your videos
- Ongoing months: 1 round of revisions to keep content fresh
- Quick revision turnaround (2-4 business days)

4. Content Scheduling:

- Upon approval, your videos are scheduled for automatic posting to your selected platforms, keeping your content consistent and timely

Communication & Support:

- Your dedicated account manager is your main point of contact
- Available Monday-Friday, 9 AM to 5 PM CET
- Responses within 48h

What You Can Expect:

- We’ll work with your existing footage or premium stock clips—no original filming required
- First month: Focused on crafting your unique video style and content direction
- Monthly content delivered 10 days before the next posting period to stay ahead of schedule
- Revisions will align with your brand’s vision and the original content scope
- A comprehensive content calendar so you can easily track your posts

Quality Assurance:

- High-quality video editing and smooth transitions
- On-brand text overlays and graphics to maintain consistency
- Trending music selection for the perfect vibe (when appropriate)
- Platform-specific optimization for maximum impact
- Consistent posting to keep your brand top of mind
- Regular performance monitoring to ensure your content is making an impact

Social Media Management:

Overview

We create dynamic, custom-branded social media content designed to amplify your brand’s voice and engage your audience.

What We Deliver:

- Custom-designed social media posts, perfectly aligned with your brand identity
- Engaging captions optimized for each platform’s audience
- Strategic hashtag selection to maximize reach and engagement
- A content calendar for easy review and approval, ensuring your brand stays on track
- Scheduled posts for seamless execution

Boost Your Reach with Add-Ons:

- Instagram Stories to connect with your audience on the go
- Multi-image Carousel posts for more interactive content
- Additional social channels (+$20/month each):
  - Facebook
  - Instagram
  - Pinterest
  - LinkedIn
  - Google My Business

Our Process:

1. Initial Setup:

- Quick onboarding questionnaire (15-30 minutes)
- Connect your social media accounts (2-3 minutes per platform)

2. First Content Delivery (within 10 business days):

- Review your content (5-10 minutes)
- Provide revision feedback (5-10 minutes per round)

3. Revision Process:

- First month: Up to 3 rounds of revisions to get everything just right
- Ongoing months: 1 round of revisions to keep things fresh
- Revision turnaround: 2-4 business days for quick adjustments

4. Content Scheduling:

- Once approved, your content is scheduled for automatic posting to your platforms, so you never miss a beat

Communication & Support:

- Your dedicated account manager is your main point of contact
- Available Monday-Friday, 9 AM to 5 PM CET
- Responses within 48h

What You Can Expect:

- In the first month, we’ll focus on defining your brand’s voice and setting the content direction
- Monthly content delivered 10 days before your next posting period to keep things ahead of schedule
- Revisions will align with your brand guidelines and the initial scope of work
- A comprehensive content calendar to give you an easy overview of your upcoming posts

Quality Assurance:

- Every piece of content aligns with your brand’s guidelines
- Professionally designed posts and compelling copywriting
- Optimization tailored for each platform’s unique needs
- Consistent, timely posting to keep your brand on track
- Regular performance tracking to fine-tune strategy for maximum impact

Content – SEO Blog Posts

Overview

Our SEO-optimized blog posts are designed to rank high on search engines while capturing your audience’s attention. With a strategic approach to content creation, we ensure each blog post is well-researched, highly engaging, and enriched with premium visuals and optimized links.

What We Deliver:

- High-quality blog posts, expertly written
- Thorough keyword research, tailored to your audience
- Strategic linking to enhance SEO
- Premium, high-resolution images to complement the content
- Optimized meta descriptions and title tags for better search visibility
- Seamless SEO integration, aligned with search intent

Why SEO Matters:

- Data-Driven Insights: We conduct in-depth keyword research to inform every post, ensuring it ranks well and meets search intent.
- Strategic Focus: From topic selection to competitive analysis, we choose what matters most to your audience.
- Content That Engages: We prioritize readability and interaction, making sure every blog resonates with your readers.

Our Process:

1. Onboarding:

- Quick onboarding questionnaire (15-30 minutes)

2. Research & Topic Approval (2-3 business days):

- Comprehensive keyword research and topic analysis
- We propose 10 SEO-optimized topic ideas
- Review and select topics that align with your content needs (2 posts/month)

3. Content Creation (5 business days after topic approval):

- Complete blog post writing with strategic SEO focus
- Review process (10-15 minutes per post)
- Revision feedback (5-10 minutes per round)

4. Revision Process:

- First month: Up to 3 rounds of revisions
- Ongoing months: 1 round of revisions
- Quick turnaround: 2-4 business days

5. Final Delivery:

- Ready-to-publish blog post, complete with images
- SEO-optimized meta description
- Links for enhanced SEO
- Delivered for your final review and publication

Communication & Support:

- Your dedicated account manager is your main point of contact
- Available Monday-Friday, 9 AM to 5 PM CET
- Responses within 48h

What You Can Expect:

- Well-researched, data-driven topic suggestions
- Comprehensive keyword optimization for better search performance
- Engaging writing that appeals to your audience
- SEO best practices seamlessly integrated into every post
- Premium image selection to elevate your content
- Strategic link placement to boost SEO
- Content that’s ready for publication with minimal effort on your part

Quality Assurance:

- SEO optimization verification
- Comprehensive readability and grammar review
- Fact-checking and plagiarism screening
- Image optimization for faster loading times
- Link verification to ensure quality and relevancy

Refund Policy

At Ignite, we strive to provide exceptional services. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Policy

- Services are generally non-refundable due to their personalized nature. Our services involve personalized digital content and manual labor, which cannot be returned or exchanged. As a subscription-based model, we do not offer refunds for dissatisfaction, marketing results, or growth guarantees. We are committed to implementing revisions based on your feedback and brief.
- Refunds are available if Ignite fails to deliver services as agreed.
  Deliverables

2. Deliverables

If you are dissatisfied with the deliverables, we do not offer refunds but are open to making necessary revisions.

Approval of deliverables is final, and no further revisions will be accepted after approval.

3. Eligibility for Refunds

Refunds may be issued if:

- Services are not delivered within the agreed timeframe.
- Deliverables significantly deviate from the agreed brief.

4. Cancellations

- Cancel Anytime: You can cancel your subscription via the Client Portal.
- Prorated Refunds: Available if services have not yet commenced for the billing period.

5. Technical Issues

- If technical issues are caused by Ignite, we will offer a refund or credit.
- No refunds for issues caused by third-party platforms.

6. Delays

Delays caused by client actions will not result in refunds. If delays are caused by Ignite, we may adjust the billing date to account for lost time.
If more than 25 days pass without receiving the onboarding questionnaire, we will create content based on our research with no revisions allowed.
Delays in feedback or approvals that exceed 30 days will lead to content creation for the next period, and revisions will no longer be possible for the previous batch.

7. Resellers

We do not issue refunds for services rendered if your client fails to pay.

8. Blackmail & Threats

Attempts to bypass our refund policy through threats or blackmail are not tolerated. Such actions may result in legal consequences and removal of unjust reviews.

9. Dispute Resolution

We encourage you to contact us before raising a dispute. We aim to resolve issues amicably.

10. Contact Us

For refund inquiries, email us at support@ignite-brand.com.

We appreciate your understanding and cooperation with these policies, which are designed to ensure a fair and transparent relationship while maintaining the highest standards of service.

Privacy Policy

At Ignite, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and share your personal information in compliance with UK GDPR, EU GDPR, and applicable international laws.

1. Who We Are

Data Controller: Ignite
Contact: support@ignite-brand.com

2. Information We Collect

- Direct Data: Name, email, payment details, etc.
- Third-Party Data: Information from platforms like LinkedIn (based on your settings).

3. Legal Basis for Processing

We process your data based on:

- Contractual necessity (e.g., providing services).
- Legitimate interests (e.g., improving services).
- Consent (e.g., marketing). You can withdraw consent at any time.

4. Data Transfers

Your data may be processed outside the UK/EU. We use safeguards like:

- Standard Contractual Clauses (SCCs)
- Adequacy decisions

5. Your Rights

- Access your data.
- Rectify inaccurate data.
- Erase your data (under certain conditions).
- Restrict processing.
- Portability of your data.
- Object to processing based on legitimate interests.

To exercise these rights, email support@ignite-brand.com.

6. Cookies

We use cookies and tracking technologies.

7. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe we have, please contact us.

8. Security

We use encryption and secure storage to protect your data. Despite our efforts, no system is 100% secure.

9. Changes to This Policy

We may update this policy and will notify you of significant changes.

10. Contact Us

For privacy-related questions, contact:
Email: support@ignite-brand.com

Terms and Conditions

Governing Law: United Kingdom

Welcome to Ignite! By accessing or using our services, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. Service Delivery & Communication

1.1 High-Quality Services: Ignite is committed to delivering high-quality creative services promptly. You will be assigned an account manager for direct communication.

1.2 Third-Party Platforms: We interface with third-party platforms (e.g., social media). While we will support you in resolving any issues, we are not liable for disruptions beyond our control.

1.3 Scheduling & Posting: Our scheduling tool is complimentary. If connectivity issues arise, you may manually post content. Refunds do not apply to scheduling issues beyond our control.

1.4 Support Channels: Support is available via our dashboard, live chat, or email. Telephonic support is unavailable.

1.5 Client Responsibilities:

- Complete the onboarding questionnaire promptly.
- Provide timely feedback and approvals.
- Inform us of any changes (e.g., passwords).

1.6 Respectful Communication: Professional interactions are expected. Disrespectful behavior may result in termination without refund.

2. Refund Policy

2.1 Services are generally non-refundable due to their personalized nature. Our services involve personalized digital content and manual labor, which cannot be returned or exchanged. As a subscription-based model, we do not offer refunds for dissatisfaction, marketing results, or growth guarantees. We are committed to implementing revisions based on your feedback and brief.

2.2 Refunds are available if Ignite fails to deliver services as agreed.

3. Fees & Payment

3.1 Payment Terms: Fees are billed upfront. By signing up, you authorize Ignite to charge your credit card for the specified fees.
Subscription renewals continue until canceled through the Client Portal.

3.2 Cancellations: You may cancel anytime. Prorated refunds are available if services have not commenced.

3.3 Late Payments: Failure to pay may result in service suspension.

3.4 Custom Orders: Pricing for Custom Orders may differ from the prices listed on our pricing page. Custom rates are determined based on your specific requirements, job complexity, delivery timelines, and other relevant factors. We will provide a clear quote (i.e. payment link or invoice) before starting any custom work.

4. Liability & Indemnity

4.1 Limitation of Liability: Our liability is limited to the amount paid for the prior month’s services. This does not exclude liability for gross negligence, fraud, or breaches of statutory rights.

4.2 Indemnity: You agree to indemnify us for losses resulting from your breach of these Terms.

5. Jurisdiction & Dispute Resolution

These Terms are governed by UK law. Disputes will be resolved in UK courts. For international clients, we offer Alternative Dispute Resolution (ADR) as a first step.

6. Privacy

Our handling of personal data is governed by our Privacy Policy.